Tracking order

Order Tracking

At TuliCocoon, we want you to feel confident about every step of your order journey. Once your order has been shipped, you can track its progress using the tracking number provided in your shipping confirmation email. This page explains how to locate your tracking number, how to use it, and what to do if you need assistance.

How to Track Your Order

1. Check your shipping confirmation email.
   After your order leaves our warehouse, we will send a shipping confirmation email to the address you provided at checkout. This email includes your tracking number and, in most cases, a direct link to the carrier’s tracking page.
2. Locate your tracking number.
   Your tracking number is a unique code assigned by the shipping carrier. It may contain letters and numbers. If you cannot find your shipping confirmation email, please check your spam or junk folder.
3. Enter your tracking number on the carrier’s website or a third-party tracking platform.
   You can track your package directly on the carrier’s website, or use a reliable third-party tracking service that supports multiple carriers in one place.
4. Review the tracking status.
   Tracking updates may include: label created, picked up, in transit, arrived at facility, out for delivery, delivered, or exception. Please allow 24–48 hours for tracking information to appear after shipment.

Recommended Third-Party Tracking Service

If you would like to track your package across different carriers without visiting multiple websites, we recommend using 17TRACK, a widely used and reliable tracking platform.

• 17TRACK: https://www.17track.net/en

How to use 17TRACK:

1. Open the 17TRACK website using the link above.
2. Enter your tracking number in the search field.
3. Select the carrier if prompted, or allow the system to detect it automatically.
4. Click the track button to view the latest status and movement history of your package.

Tracking Information Not Updating?

If your tracking information has not updated recently, it may be due to one of the following reasons:

• The carrier has not scanned the package yet after pickup.
• The package is in transit between sorting facilities.
• The tracking system is experiencing a temporary delay.
• The destination country’s postal or customs process is causing a hold.

In most cases, tracking will resume within a few business days. If there has been no update for more than 7–10 business days, please contact us so we can help investigate.

Incorrect or Missing Tracking Number

If your shipping confirmation email does not include a tracking number, or if the tracking number appears invalid, please contact our support team with your order number. We will verify your shipment details and provide the correct tracking information as quickly as possible.

Delivered but Not Received

If the tracking status shows “Delivered” but you have not received your package, please take the following steps:

1. Check around your delivery address, including front door, porch, mailbox, and any secure delivery area.
2. Ask neighbors or household members if they received the package on your behalf.
3. Contact the carrier directly with your tracking number to request a delivery confirmation or proof of delivery.
4. If the carrier cannot locate the package, contact us at [email protected] with your order number and tracking details.

Need Help?

If you have any questions about tracking your order, please contact our support team at [email protected]. Please include your order number and tracking number so we can assist you efficiently.