Welcome to TuliCocoon. These Terms of Service ("Terms") govern your access to and use of the TuliCocoon website, products, and services. By browsing, accessing, or purchasing from TuliCocoon, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
1. Use of the Website
You agree to use the TuliCocoon website only for lawful purposes and in accordance with these Terms. You must not:
- Use the website in any way that violates applicable local, national, or international laws or regulations.
- Attempt to gain unauthorized access to any part of the website, server, or systems connected to TuliCocoon.
- Interfere with or disrupt the operation of the website or services.
- Use automated systems, including bots, scrapers, or data mining tools, to access or collect information from the website without our prior written consent.
- Submit false, misleading, or fraudulent information when placing an order or communicating with us.
We reserve the right to restrict or terminate your access to the website if we reasonably believe you have violated these Terms.
2. Product Information and Availability
TuliCocoon sells apparel, including shirts, skirts, pants, and trousers. We make reasonable efforts to display product colors, sizes, materials, and descriptions accurately. However, actual product appearance may vary depending on device settings, lighting, and manufacturing variations.
All products are subject to availability. We reserve the right to limit quantities, discontinue products, or refuse orders at our discretion. If an item is unavailable after you place an order, we may cancel the affected portion and issue an appropriate refund.
3. Pricing and Payment
All prices displayed on the website are stated in the applicable currency and may change without notice. Taxes, shipping fees, and other charges may be added at checkout where applicable.
By submitting payment information, you represent that you are authorized to use the selected payment method. We may use third-party payment processors and are not responsible for their independent acts, omissions, or errors. Orders may be placed on hold or cancelled if payment authorization fails or if we suspect fraudulent activity.
4. Order Acceptance
Your order constitutes an offer to purchase products from TuliCocoon. We reserve the right to accept or decline your order for any lawful reason, including product availability, pricing errors, suspected fraud, or violations of these Terms. An order confirmation does not constitute final acceptance until the order is processed and shipped, unless otherwise stated.
5. Shipping and Delivery
Shipping timelines provided on the website are estimates and not guaranteed. Delivery may be delayed due to carrier issues, customs processing, weather, or other events beyond our reasonable control. Risk of loss and title for products pass to you upon delivery to the carrier, unless otherwise required by applicable law.
You are responsible for providing accurate shipping information. We are not responsible for delays, losses, or additional fees caused by incorrect or incomplete addresses provided by you.
6. Returns and Refunds
We want you to be satisfied with your purchase. If you are not satisfied, you may request a return or refund in accordance with the following policy:
- Return requests must be submitted within 30 days of delivery, unless otherwise stated on the product page or required by applicable law.
- Items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.
- Certain items may be non-returnable for hygiene, clearance, or final-sale reasons. Any such restrictions will be disclosed at or before purchase.
- To initiate a return, contact us at [email protected] with your order details and reason for return.
- Return shipping costs are your responsibility unless the return is due to our error, a defective item, or an incorrect item shipped.
- Refunds will be issued to the original payment method after we receive and inspect the returned item. Processing times may vary depending on your payment provider.
- We may refuse a refund if the returned item does not meet our return conditions.
If you receive a damaged, defective, or incorrect item, please contact us promptly at [email protected] so we can review and resolve the issue.
7. Intellectual Property
All content on the TuliCocoon website, including but not limited to text, graphics, logos, images, product photographs, designs, icons, page layouts, and software, is owned by or licensed to TuliCocoon and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, publish, transmit, display, sell, license, or create derivative works from any content on the website without our prior written permission. The TuliCocoon name, logo, and related marks may not be used in connection with any product or service without our express written consent.
All rights not expressly granted in these Terms are reserved.
8. User Communications
If you contact us or submit any comments, feedback, or suggestions, you grant TuliCocoon a non-exclusive, worldwide, royalty-free right to use, reproduce, and display such communications for business purposes, provided we do not publicly identify you without your consent. You agree not to submit unlawful, abusive, defamatory, or infringing content.
9. Limitation of Liability
To the fullest extent permitted by applicable law, TuliCocoon and its owners, employees, agents, suppliers, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, arising out of or related to your use of the website, products, or services.
To the fullest extent permitted by law, our total liability for any claim arising out of or relating to these Terms, the website, or any product purchased shall not exceed the amount you paid to TuliCocoon for the product or service giving rise to the claim.
Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.
10. Indemnification
You agree to indemnify, defend, and hold harmless TuliCocoon and its owners, employees, agents, and service providers from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable legal fees, arising out of or related to your violation of these Terms, your misuse of the website or products, or your violation of any law or third-party rights.
11. Disclaimer of Warranties
The website, products, and services are provided on an "as is" and "as available" basis, unless otherwise expressly stated in writing. To the fullest extent permitted by law, TuliCocoon disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the website will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant that product descriptions, pricing, or other content are accurate, complete, or current at all times.
12. Changes to These Terms
We may update or modify these Terms from time to time. Any changes will be posted on this page and will become effective upon posting unless otherwise stated. Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.
13. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.
14. Contact
For questions about these Terms, returns, refunds, or product-related concerns, please contact us at [email protected].
15. Governing Law
These Terms and any matters arising out of or related to them shall be governed by and construed in accordance with the laws of the jurisdiction in which