At TuliCocoon, we are committed to delivering your orders accurately and efficiently. This Shipping Policy outlines the terms and conditions regarding the shipment of Shirts, Skirts, Pants & Trousers purchased from our online store.
Shipping Method
We offer a single shipping method: Standard Shipping. All orders are processed and shipped via this method. We do not offer expedited, express, or alternative shipping options at this time.
Shipping Rates
Shipping charges are calculated based on the total weight of your order and the destination address. The exact shipping cost will be displayed at checkout before you complete your purchase.
Please note: We do not offer free shipping on any orders. All shipments are subject to applicable shipping fees.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Processing occurs on business days only (Monday through Friday, excluding public holidays). You will receive a confirmation email once your order has been shipped.
Estimated Delivery Time
After processing, Standard Shipping typically delivers within:
- Domestic orders: 5–10 business days
- International orders: 10–20 business days
Delivery times may vary depending on your location, customs clearance, and carrier delays. TuliCocoon is not responsible for delays caused by factors beyond our reasonable control.
Shipping Destinations
We currently ship to addresses within the regions listed at checkout. If your location is not available during checkout, we unfortunately cannot ship to that destination at this time.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can use this number on the carrier’s website to monitor your shipment’s progress. Please allow up to 48 hours for tracking information to become active.
Incorrect or Incomplete Addresses
Please ensure that your shipping address is accurate and complete. TuliCocoon is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment at your expense.
Lost or Damaged Shipments
If your order is lost or damaged during transit, please contact us at [email protected] within 14 days of the expected delivery date. We will work with the carrier to resolve the issue. Please retain all packaging materials and photos of the damaged items for claim purposes.
Customs, Duties, and Taxes
For international orders, customs duties, taxes, and import fees may apply. These charges are the responsibility of the recipient and are not included in the order total or shipping cost. TuliCocoon has no control over these charges and cannot predict their amount. Please contact your local customs office for more information.
Contact Us
If you have any questions about our Shipping Policy or your order’s shipment, please email us at [email protected]. We aim to respond within 1–2 business days.